Frequently Asked Questions
Everything you need to know about bringing Roomie Design into your home.
What is the typical shipping time for my order?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 7 to 15 business days as we source unique pieces from global artisans to ensure the best quality and design.
Do you offer international shipping?
Yes, Roomie Design proudly ships to over 50 countries worldwide. Shipping costs and delivery windows will be calculated automatically at checkout based on your specific destination.
What is your return policy for home decor items?
We want you to love your space. If you are not completely satisfied, you can return your unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.
Are the materials used in your products sustainable?
We are committed to conscious living. Many of our textiles and furniture pieces are crafted using organic cotton, recycled materials, or sustainably sourced wood to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay in select regions.